Redragon m693 "gaming mouse disconnect"

Question

I can't configure the mouse through the software. It says the mouse is disabled. RGB programs don't detect it either. I tried various options suggested by the AI ​​assistants, but nothing worked. Does anyone know a solution?

Answer 1

In this case, contact Redragon support to get the proper help for your device.

https://redragon.com/pages/contact

Answer 2

What connection method did you use when you opened the software?

Answer 3

Hi, I'm Rodrigo and I will help you.

The software for Redragon mouse devices can be confusing to download, but you have to use the exact right software to allow it to detect your mouse. Third-party software will not work to configure the device RGB.

Given your mouse model, I've found 2 programs from Redragon that can work, please try both and let me know if any of them worked.

https://cdn.shopify.com/s/files/1/0012/4957/4961/files/REDRAGON_M693-RGB_Setup_v1.0_20221013_2910-B_TX_V3_CX52850_P3104.zip?v=1668496445

https://cdn.shopify.com/s/files/1/0012/4957/4961/files/Redragon_M693RGB-LIT_v1.0.0.43_2025.04.23_setup.exe?v=1764211791

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