Microsoft Rewards on Xbox Not Working

Question

Hi! I’m trying to get rewards points by playing on my Xbox Series X. I try to go to my profile, then the Rewards tab, but every time I go there, I get a message saying “Try again later- We can’t check for quests right now.” This has happened for a long time now, and I have no idea why I can’t access it. I tried connecting to a better wi-fi source, but it still says it anyway. How do I access my rewards points earned on Xbox?

Thanks!

Answer 1

It seems you are experiencing issues accessing the Microsoft Rewards on your Xbox Series X. The message "Try again later - We can’t check for quests right now" can occur for a few reasons. Here are some steps you can take to try and resolve the issue:

1. Check for Service Outages: Sometimes, the rewards service may be temporarily down. You can check the Xbox Live status page to see if there are any ongoing issues.
2. Restart Your Console: A simple restart of your Xbox can sometimes resolve connectivity issues.
3. Clear Cache: You can try clearing the cache on your Xbox. This can be done by holding the power button on the console for 10 seconds until it shuts down, then unplugging it for a few minutes before turning it back on.
4. Update Your Console: Ensure that your Xbox Series X is running the latest software version. Go to Settings > System > Updates to check for updates.
5. Network Connection: Since you mentioned trying a better Wi-Fi source, ensure that your network connection is stable and that your Xbox is connected properly.
6. Contact Support: If the issue persists, consider reaching out to Xbox Support for further assistance.

If you continue to have trouble, it may be worth submitting a report through the Microsoft Rewards support link for them to investigate further.

---

References:

• Microsoft Rewards on Xbox Not Working