Microsoft edge login hijacked by malware

Question

Edge browser hijacked by malware. It automatically re-routs to spam website browser.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Did you recently install any free software or browser add-ons?
2. Does this happen on all websites or only when you open Edge?
3. Are other browsers affected too (like Chrome or Firefox)?

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When a browser keeps redirecting, it’s usually caused by malware or a bad extension.

Let’s check a few things first:

Run antivirus scan:

• Run a full scan using Windows Security to check for any potential security-related issues.

Remove all extension:

• Open Edge again, press Alt + F keys, and go to "Extensions." Remove all extensions, then test again to see if it's working.

Restore Edge:

• Open Edge again, press Alt + F keys. Go to Settings > Privacy, search, and services
• Scroll down and click “Reset settings”
• Choose “Restore settings to their default values”

Clear browsing data:

• If the issue still persists, go to Edge settings again by pressing Alt + F keys > Settings.
• Click on "Privacy, search, and services." > Under "Clear browsing data," click on "Choose what to clear" and select all options except saved passwords. > Click on "Clear now."
• Test the browser once more to see if the problem is resolved.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

If your Microsoft Edge browser has been hijacked by malware and is redirecting you to spam websites, here are some steps you can take to address the issue:

1. Remove Unwanted Software: Start by uninstalling any suspicious applications that may have been installed without your consent. Go to Settings > Apps > Apps & features and look for any unfamiliar programs.
2. Reset Microsoft Edge: You can reset Edge to its default settings. This can help remove any unwanted extensions or changes made by malware. To do this, go to Settings > Reset settings and choose Restore settings to their original defaults.
3. Check for Extensions: Look for any unauthorized extensions in Edge. Go to Settings > Extensions and remove any that you do not recognize or use.
4. Run Microsoft Defender Antivirus: Ensure that Microsoft Defender Antivirus is enabled and run a full scan of your system. This will help detect and remove any malware present on your device.
5. Use Microsoft Safety Scanner: If you suspect that your device is still infected, consider using the Microsoft Safety Scanner to remove malicious software. This tool is designed to help clean up infections.
6. Update Your Software: Make sure that your Windows and Microsoft Edge are up to date. Regular updates can help protect against vulnerabilities that malware may exploit.
7. Enable SmartScreen Filter: Ensure that the Microsoft Defender SmartScreen is enabled in Edge. This feature helps block malicious websites and downloads.

If these steps do not resolve the issue, you may need to seek further assistance or consider restoring your system to a previous state before the infection occurred.

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References:

• Prevent malware infection
• How to protect against unwanted software