My email/username doesn't work, I'm assuming I'm hacked.

Question

I try logging into my account and it says, "That Microsoft account doesn't exist. Enter a different account or get a new one." So when I say recover my username, a random email pops up that I have never had. Labeled, "ua***@outlook.com".** I need help because this is the same thing with my other accounts and I literally just reset both of my passwords not too long ago.

Answer 1

I'm sorry to hear about your issue. If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.