How do I get the upgrade to premium at half price as offered?

Question

My account shows a limited‑time offer to upgrade to Microsoft 365 Premium at 50% off (CAD $129/year or CAD $13/month) and says remaining days from my Family plan carry over, but checkout always shows full price (CAD $270/year or CAD $25/month). Please apply the upgrade with the promotional price or provide a checkout link that honors the offer.

Answer 1

Hi DJ MA,

Good day. I'm Jhun an independent advisor. In regards with your subscription upgrade discount question, if your account is showing a 50% limited time upgrade offer for Microsoft 365 Premium upgrade but checkout switches to full price, that’s usually caused by one of the following:

1. You’re logged into a different Microsoft account at checkout.
2. The promo is tied specifically to your current Family subscription.
3. The offer requires upgrading from a specific plan and not switching to a new subscription.
4. The checkout page is defaulting to the standard product page instead of the personalized offer.

Try to stay signed into the exact account that shows the 50% offer.

1. Go directly to https://account.microsoft.com/services
2. Click Upgrade from your existing Family subscription (do not search for the product separately).
3. If it still shows full price, contact Microsoft Support and request manual application of the promotion.

I hope this helps.

Regards,
Jhun

Answer 2

To upgrade to Microsoft 365 Premium at the promotional price of 50% off, ensure you are logged into the correct Microsoft 365 account that shows the offer. If the checkout is still displaying the full price, it may be due to a few reasons:

1. Account Type: Verify that your account is eligible for the promotional offer. Sometimes, limited-time offers are only available for specific account types.
2. Promo Code: If applicable, ensure that any necessary promo code is entered during the checkout process.
3. Technical Issues: There may be a temporary glitch in the system. Try clearing your browser cache or using a different browser.
4. Support: If the issue persists, consider reaching out to Microsoft Support for assistance in applying the promotional price.

Unfortunately, I cannot provide a checkout link that honors the offer directly, but following these steps should help you resolve the issue.