I CANT OPEN MY LAPTOP AND IT SAYS THERE THAT I NEED MY BITLOCKER KEYS, ICANT FIND IT ON MY MICROSOFT ACCOUNT SAVED DEVICES

Question

My laptop automaticallly updated and restart. After the update when you open my laptop it keeps on loading and never open again. When i try to reset my laptop it needs bitlocker keys, i cant find mg bitlocker keys on my saved devices on my own microsoft acc.

Answer 1

If your drive is encrypted with Bitlocker, the only place the Bitlocker Recovery key is automatically stored is on the associated Microsoft account on the link below, be sure to check any Microsoft account that may have been used on the PC and also any work or school account that may be linked to the PC.

https://account.microsoft.com/devices/recoverykey

Are you able to find the Bitlocker Recovery Key on any account that may have been used or linked to the laptop?

If not, do you have a safe backup of your files, or use a cloud service like OneDrive to sync your files online.

Answer 2

If your laptop is prompting for BitLocker recovery keys after an automatic update, and you cannot find the keys in your Microsoft account, there are a few steps you can take:

1. Check for Recovery Key: Ensure that you have checked all possible locations where the BitLocker recovery key might be stored. This includes:
   • Any USB drives you may have used to save the key.
   • Printed copies if you printed the key during the setup.
   • Any other cloud storage or backup solutions you might have used.
2. Accessing Microsoft Account: Sometimes, the recovery key may not be immediately visible. You can try logging into your Microsoft account again and navigate to the Devices section to see if it appears there.
3. Using Another Computer: If you have access to another computer, you can download the Surface recovery image and create a USB recovery drive. You can then boot from this USB drive to attempt to unlock your device using the recovery key.
4. Contact Support: If you still cannot locate your BitLocker key, you may need to contact Microsoft support for further assistance. They may provide additional options for recovery or data access.

Unfortunately, if none of these options work and you cannot retrieve the BitLocker key, data loss may be unavoidable as Microsoft cannot unlock the device without the key.

---

References:

• BitLocker recovery process
• Prompted for BitLocker recovery key after installing updates to Surface UEFI or TPM firmware on Surface device