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Payouta sent to .com not .co.uk..

James Murray 0 Reputation points
2026-02-15T09:24:10.3533333+00:00

Hi i have accidently sent payouts of over 6 and over 2 pounds via blidz and around another pound more importantly from playwell to my paypal but used <Mod remove PII> @hotmail.com instead of .co.uk please help me to redeem the successful payments from that email straight to my paypal microsoft...

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Microsoft 365 and Office | Subscription, account, billing | For home | Android
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  1. Xavier-D 5,320 Reputation points Microsoft External Staff Moderator
    2026-02-16T00:43:57.9+00:00

    Hello James Murray

    Thank you for reaching out to Microsoft Q&A forum

    Because this is just a Community Forum and we do not have the ability to redeem payment form another email. It is best to contact Microsoft Support chat for further assistance about your issue. 

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

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  2. Q&A Assist
    2026-02-15T09:24:20.2133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have accidentally sent payouts to the wrong email address, it is important to act quickly. Here are the steps you can take to resolve the issue:

    1. Open a support ticket immediately: Contact Microsoft support to report the issue. Provide them with details such as the amounts sent, the incorrect email address used, and any transaction IDs if available.
    2. Provide clear payment instructions: Request assistance in redirecting the payments to the correct PayPal account associated with your .co.uk email.
    3. Check your PayPal account: Ensure that the incorrect email address is not linked to any PayPal account that you can access. If it is, you may be able to claim the funds directly through PayPal.
    4. Follow up: Keep track of your support ticket and follow up if you do not receive a timely response.

    By taking these steps, you can minimize disruptions and work towards recovering your funds.

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