how to fix PowerPoint

Question

my microsoft powerpoint says "Were sorry, but PowerPoint has run into an error that is preventing it from working completely. powerpoint will need to be closed as a result. Would you like us to repair now? What will i do?

Answer 1

If you are using PowerPoint on a Windows device and that quick repair option using the 'Repair Now' button is not resolving the problem, the best option is to perform a full repair of your Office installation.

Open the Settings App (gear icon on your Start Menu)

Go to Apps, then scroll down to find Microsoft Office

Select that and choose Modify - Online Repair

That should fix any issues with your Office Installation.

Answer 2

To fix the issue with PowerPoint where it states that it has run into an error and needs to be closed, you can follow these steps:

1. Repair PowerPoint: When prompted with the option to repair, you should select it. This will allow the application to check for issues and attempt to fix them automatically.
2. Remove PowerPoint Preferences: If the problem persists, you can try removing the PowerPoint preferences:
   • Quit all Microsoft Office applications.
   • Go to the Go menu and click Home.
   • Open the Library folder (hold down the OPTION key if it's hidden).
   • Open the Preferences folder and look for files named com.microsoft.powerpoint.plist and com.microsoft.powerpoint.prefs.plist. Move these files to the desktop and restart PowerPoint to see if the issue is resolved.
3. Perform a Clean Startup: If the problem continues, perform a clean startup to determine if background programs are interfering with PowerPoint. You can find instructions on how to do this in the Microsoft Knowledge Base article 2398596.
4. Create a New User Account: Sometimes, user account corruption can cause issues. Try creating a new user account and see if PowerPoint works correctly there.
5. Repair Disk Permissions: If you're using Mac OS X 10.2 or later, you can use the Repair Disk Permissions option in Disk Utility to fix any permissions issues that might be affecting PowerPoint.
6. Reinstall Office: If none of the above steps work, consider uninstalling and then reinstalling Microsoft Office to ensure all components are correctly installed.

By following these steps, you should be able to resolve the issue with PowerPoint.