Hi Gabriele Drake,
Welcome to the Microsoft Q&A forum.
When browsing data such as cookies and history is cleared, browsers reset how they recognize websites and past activity.
Here are some possible settings that you can try in this situation:
1, Make sure data isn’t being cleared automatically if your browser is set to delete data every time it closes.
For Microsoft Edge
- Open Settings
- Go to Privacy, search, and services
- Under Clear browsing data, select Choose what to clear every time you close the browser
- Turn OFF Browsing history and Cookies
For Google Chrome
- Open Settings
- Go to Privacy and security > Cookies and other site data
- Turn OFF “Clear cookies and site data when you close all windows”
2, Ensure cookies are allowed
- Cookies help sites remember sign‑ins and trusted devices.
- Confirm cookies are allowed (not blocked).
- Avoid clearing cookies repeatedly unless troubleshooting a specific site.
3, Sign in and enable browser sync
- Chrome: Sign in with your Google account and enable Sync
- Edge: Sign in with your Microsoft account and enable Sync
Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
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