What happen with my laptop?

Question

Hello everyone, I dont know what happen with my computer, i can turn it on and use it normally, but when i put on the battery charging, the screen is turn off althought the computer are still working. This problem just started 1 week ago. My laptop is Vivobook_ASUSLaptop X1505VA_A1505VA. Can someone help me please?

Answer 1

Hello, thank you for your reply.

1. Right-click the Start menu → Device Manager
2. Expand “Display adapters”
3. Right-click the graphics card → Uninstall device
4. Restart the computer
5. Go to the graphics card manufacturer’s official website, download and install the graphics driver

Reinstall the graphics driver and check if the black screen issue persists

Answer 2

Hello,

Open Settings → System → Power & battery, click Screen and sleep, and make sure the time for Turn off screen when plugged in is not set too short (for example, 1 minute).

Also: Right‑click the Start menu → Power options. Click Choose what closing the lid does, and confirm that the setting for When plugged in is not set to Turn off the display or Sleep.

Answer 3

It sounds like your laptop may be experiencing an issue related to the power management or display settings when connected to the charger. One potential cause could be a problem with the Ambient Light Sensor (ALS) or a timing conflict in the Display Enhancement Service, especially if your laptop is running Windows 11. This can lead to the screen turning off when charging, even though the laptop is still operational.

Here are a few steps you can try to troubleshoot the issue:

1. Adjust the brightness manually or use the brightness hot key (like F5 or F6) to see if that reactivates the display.
2. Plug or unplug the charger to change the power state, which might help reset the display.
3. Turn Battery Saver on or off to see if it affects the display behavior.
4. Put the device to sleep while on battery power and then wake it up to see if the display returns.

If these steps do not resolve the issue, it may be necessary to wait for a Windows update that addresses this problem, as Microsoft is aware of it and plans to release a fix in the future.