wi-fi wireless not working have wired internet but no wi-fi wireless connection

Question

my wireless wi-fi not installed no icon no button no wireless connection no Wi-Fi adapter installed

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Moderator: Moved from System Center Service Manager

Answer 1

1

Right click your Start button and open Device Manager.

Expand the Network Adapters section.

Please provide a screenshot of that Device Manager window.

2

Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 2

It sounds like your wireless adapter may not be installed or enabled on your device. Here are some steps you can take to troubleshoot the issue:

1. Check Device Manager: Open Device Manager and look for the Network adapters section. If your wireless adapter is not listed, it may not be installed.
   • If you see a yellow exclamation mark next to your wireless adapter, it indicates a driver issue. You can try updating the driver by right-clicking on the adapter and selecting "Update driver."
2. Enable Wireless Adapter: Sometimes, the wireless adapter can be disabled. You can enable it by right-clicking on the adapter in Device Manager and selecting "Enable."
3. Install Drivers: If the wireless adapter is not present, you may need to install the appropriate drivers. You can usually find these on the manufacturer's website or through Windows Update.
4. Check BIOS Settings: In some cases, the wireless adapter can be disabled in the BIOS. Restart your computer and enter the BIOS setup to check if the wireless adapter is enabled.
5. Network Troubleshooter: Use the built-in network troubleshooter in Windows. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Network Adapter and run the troubleshooter.

If you have tried these steps and still do not see a wireless option, it may be worth checking if the hardware is functioning properly or if there are any physical switches on your device that disable the wireless functionality.

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References:

• Troubleshooting a WIFI connection that fails to establish
• Advanced troubleshooting wireless network connectivity