Account Recovery

Question

Hello, This might be a long shot here. But last night my Main Microsoft account got hacked, its a personal administrator account that I use on a daily basis and its connected to a bunch of accounts. My PC (That I'm currently using), my phone, my Xbox, etc.. The person swapped emails and changed the 2FA Authenticator however I still have my backup email associated to the account. Is there anyway to recover this account back. I have a bunch of personal information I can prove that it was my account such as Skype contacts (when that was around), Gamertag changes, last password updated date, emails, and photos on the one drive that can prove my identity. On top of that I just added a card too it that has an active subscription going is there anyway to cancel that as well and remove the card completely in the mean time?

Answer 1

@Darshan Gamma said

its a personal administrator account

Do you mean that it is the Admin Account for a MS 365 Subscription? If so, see
https://learn.microsoft.com/en-us/answers/questions/2336872/microsoft-365-admin-account-recover

If it's just a personal outlook.com account with 2FA, then you are probably not going to be able to recover it.

Look thru the suggestions in this Support Article
https://support.microsoft.com/en-us/account-billing/troubleshoot-microsoft-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

And ask your favorite AI How can I recover a Microsoft account with 2FA? and run thru the suggestions. But don't expect a miracle.