Government Employee Discount

Question

My subscription lapsed due to having an old card on file, how do i get the government discount back?

Answer 1

See https://www.microsoft.com/en-us/workplace-discount-program

Answer 2

Hello Jennifer Haynes,

Thank you for posting your question in the Microsoft Q&A forum!

I realize that you've encountered a problem with getting the government employee discount back on your Microsoft 365 (Home) subscription for macOS even if it lapsed due to an old card. I truly understand your confusion. Let me assist you further.

According to my own research, the government discounts is treated the same way as employer discounts under the Microsoft Workplace Discount Program (formerly Home Use Program). For more information: https://support.microsoft.com/en-us/office/install-or-reinstall-office-or-microsoft-365-through-microsoft-workplace-discount-program-d99c6e4a-6756-4ece-99a0-b1df654ec7d3

I suggest you do these steps:

• Go to the Microsoft Workplace Discount Program site (link above)
• Re‑verify your eligibility using your government work email address Microsoft sends a new purchase link after verification This step is required again if the subscription expired
• Purchase Microsoft 365 again using the new discount link

The discount is applied at purchase time

It does not automatically reapply to an expired subscription

• Sign in at https://account.microsoft.com/services with your personal Microsoft account (not your work email) to install on macOS

This restores the government discount correctly and permanently for the new subscription term. If your subscription lapsed because of an expired credit card. Expired payment methods commonly cause subscriptions to lapse, but updating the card alone does not restore a discounted price once the subscription has expired. Please check more here: https://support.microsoft.com/en-us/account-billing/pay-for-a-past-due-microsoft-subscription-669cfde5-833d-463c-2db3-0520dcb90ba0

Please note:

• Paying the past-due balance restores service only
• It does not reinstate a government/employer discount if the subscription fully expired
• That’s why it requires a new purchase through the discount program instead.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Answer 3

To regain your government employee discount after your subscription lapsed due to an outdated payment method, you will need to reactivate your subscription. Here are the general steps you can follow:

1. Update Your Payment Information: Ensure that your payment method is current in the Microsoft 365 admin center. You can do this by going to the Billing section and updating your payment details.
2. Reactivate Your Subscription: Once your payment method is updated, you can reactivate your subscription. The steps to reactivate depend on your billing account type (Microsoft Customer Agreement or Microsoft Online Services Agreement). Make sure to select the correct option based on your account type.
3. Contact Support: If you encounter issues or need assistance in reactivating your subscription and applying your government discount, consider contacting Microsoft support for help. They can provide specific guidance based on your account.

Make sure to check if your government discount is still applicable after reactivation, as this may vary based on your account status and the terms of the discount program.