system revoked my session before I could begin the exam.

Question

Hello,

My name is Theo Nkosinathi Zukani, Candidate I was scheduled to take the AZ-900: Microsoft Azure Fundamentals exam on 15/02/2026 which is today

During the exam, I experienced a technical issue where the system revoked my session before I could begin the exam. I was actively communicating with the proctor at the time to resolve the issue. Unfortunately, I was unable to attempt the exam.

I would appreciate it if this incident could be reviewed, and I kindly request guidance on whether I am eligible for a rescheduled attempt.

Thank you very much for your assistance.

Best regards, Theo Nkosinathi Zukani

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Mod moved from : Azure | Azure Training

Answer 1

Hi @Theo Zukani ,

you should get in contact with Person VUE or Certiport depending which one you registered your exam.

Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own platform:

Microsoft Credentials Support / Learning

Please create your support request there and the Microsoft Learn/Cert staff will assist you.

Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

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Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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Certiport Support

Certiport Technical / customer support

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

If you experienced a technical issue during your AZ-900 exam that led to your session being revoked, it is advisable to contact Pearson VUE support directly. They handle issues related to exam sessions and can provide guidance on whether you are eligible for a rescheduled attempt. You can reach out to them using the support link provided in the context for assistance with your situation.

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References:

• Exam schedule error - Microsoft Q&A
• Legal Name - Microsoft Q&A