Not receiving emails after password change

Question

your text## After I changed my password, I can no longer receive emails in Outlook.

Answer 1

Hi Bernadette Druby

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Best Regards

Answer 2

Hi Bernadette Druby

Thanks for reaching out to the Microsoft Q&A Forum. I understand that after changing your password, you are no longer receiving emails in Outlook. Please follow these steps:  

1. Make sure all devices are signed in with the new password 

If any device (Outlook mobile, Outlook desktop, or another email app) is still using the old password, it can cause sync failures or temporarily block mail delivery. Please sign out and sign back in on all devices. 

2. Check Outlook.com on the web 

Visit https://outlook.com and sign in. If new emails appear on the web but not in the app, the issue is with the app’s connection. 

3. Remove and re-add the account in the Outlook mobile app 

• Open Outlook mobile 
• Go to Settings 
• Select your account 
• Tap Delete account or Remove account 
• Add the account again using your updated password 

4. Check your mailbox rules & blocked senders 

In Outlook Web: 

• Go to Settings > Mail > Rules (Make sure no rule is moving or deleting emails) 
• Check Junk email > Blocked senders and domains 

5. Check mailbox storage 

In Outlook Web: 

• Go to Settings > Storage 
• If storage is near the limit, empty your Deleted Items and Junk Email folders. 

Also, note that sometimes password changes can cause temporary sync delays. You may wait a short while and try sending yourself a test email. 

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Answer 3

If you are not receiving emails in Outlook after changing your password, it is possible that the new password has not been updated in your Outlook settings. Here are some steps you can take to resolve the issue:

1. Update Password in Outlook: Make sure you have updated your password in the Outlook application. Go to File > Account Settings > Account Settings, select your account, and click on Change to enter your new password.
2. Check Account Status: Ensure that your account is not locked or disabled. Sometimes, after a password change, the account may need to be verified or reactivated.
3. Check for Rules: If there are any rules set up in Outlook that might be diverting emails to another folder or the RSS feed, review and adjust them accordingly.
4. Repair Outlook: If the issue persists, you may want to repair the Office application. This can often resolve issues related to sending or receiving emails.
5. Check Connection: Ensure that your internet connection is stable and that there are no issues with your email server.

If these steps do not resolve the issue, consider checking for any additional settings or configurations that may need to be adjusted after a password change.

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References:

• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered
• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered