interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

how to fix this issue:
Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: ed5a1b74-7ae1-4096-aca7-19fbeeec9100 Correlation ID: 019c61cf-9d70-7455-b456-f3f04a568150 Timestamp: 2026-02-15 14:58:42Z

Answer 1

Hi @Arya Aimagh ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

The error message AADSTS5000225: This tenant has been blocked due to inactivity indicates that the tenant has been made inaccessible due to not being used for a certain period. To resolve this issue, the tenant administrator can request reactivation within 20 days of the tenant entering an inactive state. If the tenant remains inactive for longer than 20 days, it will be deleted and cannot be recovered.

Here are the steps to reactivate the tenant:

1. The tenant administrator should contact Microsoft support for assistance.
2. Avoid submitting multiple requests while waiting for a response regarding the reactivation.

If you do not plan to reactivate the tenant, be aware that it will be deleted after 20 days of inactivity and will not be recoverable. For further details, you can review Microsoft's data protection policies.

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References:

• Tenant inaccessible due to inactivity