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i want to play a game on roblox and when i tried to join it showed me this, anyone can help me what do i do as i already tried to go to xbox.com but i still cannot find what to change.
I think that popup usually means your xbox privacy settings still block multiplayer… roblox checks those before joining.
go to https://account.xbox.com/settings and make sure “join multiplayer games” and “you can play with people outside xbox live” are set to allow and that’s what clears it every time I’ve had to fix this.
both are set to allowed for me and i still cant play roblox
ahh okay, thanks for checking that… and sorry if my first guess was off. when those settings are already allowed, it’s often the Family Safety limits still blocking Roblox. if you can, try checking https://family.microsoft.com and make sure your account isn’t restricted there.
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Hello lcvelylixie,
Welcome to Microsoft Q&A forum.
Before we proceed, may I have a photo of the settings so I can check for you? Please remember to remove all personal information before posting.
Aside from those settings, can you please check if "You can see and upload creations" are set to Everyone yet?
I'm waiting for your reply.
hello carl, is this the settings you wanted to see? and where do i find the "You can see and upload creations"?
Hello lcvelylixie,
Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button.
The option of "You can see and upload community creation" is in the "Privacy" tab in the page. However, you might not see it if your account is a child account. Since I see that the options seem to be greyed out, may I confirm that?
I'm waiting for your reply.
okay thank you carl, i do not know if my account is a child account as i dont remember when did i make this account, and recently roblox just asked me to connect my xbox account so i just did it.
Hello lcvelylixie,
Thanks for replying.
Usually this will be determined by the date of birth that you give when you create the account. If your account is currently inside a family group as a child, those option will also be greyed out. You can check it by log in to account.microsoft.com/family.
I'm waiting for your reply.
Hello lcvelylixie,
It's been a while since I last heard from you. May I know if you still need assistance in this?
Any feedback is appreciated.
