Account got hacked and they changed my email

Question

my Microsoft account got hacked almost a year ago and I'm still trying to get it back. They changed the email of my account and the passwords. I have a series of emails from Microsoft when the hacker was changing my emails and password and Microsoft still wont believe I'm the original owner of the account. what do I do? I have so much information to prove the account was mine and still they wont give it back to me. Please help.

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

If your Microsoft account has been hacked and the email and password have been changed, recovering access can be challenging, especially if Microsoft does not recognize you as the original owner. Here are some steps you can take:

1. Use the Microsoft Account Recovery Form: This is the primary method for recovering a hacked account. Ensure you provide as much information as possible, including any previous passwords, account creation details, and any purchase information linked to the account.
2. Contact Microsoft Support: If the recovery form does not work, try reaching out to Microsoft Support directly. Explain your situation and provide them with the emails you received during the hacking incident as evidence of your ownership.
3. Gather Evidence: Compile all relevant information that proves you are the original owner of the account. This may include:
   • Emails from Microsoft regarding changes made to your account.
   • Purchase receipts for any products linked to the account.
   • Any other identifying information that can help verify your identity.
4. Be Persistent: Sometimes, it may take multiple attempts to get through to support. Be persistent in your communication and ensure you are using the official support channels.
5. Monitor for Updates: Keep an eye on your email for any responses from Microsoft and be ready to provide additional information if requested.

Unfortunately, if the automated systems do not recognize your identity, it may be difficult to regain access without direct human intervention from Microsoft Support.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A