How can I recover my microsoft account, it was stolen

Question

I have access to my mail but I can't reset my password because I had my old phone number and I haven't encountered any problems so far. I can give any necessary detail only to be contacted by anyone who deals with these cases

Answer 1

Hey there! Nice to meet you!

Since you do not have access to the verification method (your old recovery phone number), I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

To recover your Microsoft account that has been stolen, you can follow these steps:

1. Access the Recovery Form: Go to the official Microsoft account recovery form at https://account.live.com/acsr. Here, you can select "I forgot my password" and follow the prompts.
2. Provide Accurate Information: Since you have access to your email, make sure to provide as much accurate information as possible in the recovery form. This includes any details about recent emails, folder names, and contacts you've emailed.
3. Security Information: If you have two-step verification enabled, you will need access to at least one of your security methods (like your email or authenticator app) to receive a verification code.
4. Contact Support: If you encounter issues during the recovery process, you can contact Microsoft Support. You can sign in with any account to reach out for help, or create a new account if you don't have one. Visit Microsoft Support and select the appropriate options for account recovery.
5. Wait for Verification: If you cannot regain access through the recovery form, you may need to wait for Microsoft to verify your identity based on the information you provided.

Please note that if you have lost access to all recovery methods, it may take longer to regain access to your account.

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References:

• Can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A