Group email function is blocked

Question

I run Outlook on my iPad for email. Recently after changing my email address, Microsoft is blocking all email messages with 10 or more recipients. My “Mail Shot” app won’t work, nor will building individual email distribution lists on messages to be sent. In all cases the email sent is bounced back and placed in my draft file with a message that references security and a “daily message limit”. How do I get my email back to normal.

BTW, the Microsoft prompts keeps trying to direct me to Microsoft 365 as a solution. That also does not solve the problem.

Answer 1

Dear Chris Brannigan

Thank you for reaching out to the Microsoft Q&A forum. I understand you are having problem with Outlook on iPad bouncing messages when you include 10+ recipients, showing a “security” / “daily message limit” notice and putting the message back into Drafts. I am happy to assist you.  

Please note that Outlook.com limits daily recipients and recipients per message; limits can be lower depending on usage history and are temporarily low for newly created/changed accounts until credibility increases. Please follow these steps:   

1. Send in smaller recipient batches under the current cap. Outlook.com enforces “number of recipients for a single message” and “daily recipients.” If you’re blocked at 10, keep each message below the current enforced maximum until your quota recovers. Split the list into smaller groups and send them spread out. See: Sending limits in Outlook.com - Microsoft Support 
2. If many recipients are “new” to you, convert them to relationship recipients first. Add recipients to Contacts, then email smaller batches starting with your most frequently contacted people to rebuild sending reputation.  
3. If you have Microsoft 365 Personal/Family, verify you’re sending from the subscribed mailbox. Ensure the account you’re sending from is the Microsoft 365-subscribed Outlook.com mailbox (not a connected third-party mailbox), because connected accounts depend on the provider’s limits.  

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Answer 2

It sounds like you are encountering issues related to sending emails with multiple recipients due to security measures in place by Microsoft. When your email address was changed, it may have triggered certain security protocols that limit the number of recipients you can include in a single email. Here are some steps you can take to potentially resolve the issue:

1. Check for Blocked Status: Your email address might be temporarily blocked due to sending limits. You can check if your account is restricted by logging into your Microsoft account and reviewing any notifications.
2. Daily Message Limit: Microsoft has daily limits on the number of emails you can send, especially if your account is new or has recently changed. Ensure you are not exceeding these limits. If you are, you may need to wait until the next day to send more emails.
3. Contact Support: If the issue persists, it may be beneficial to contact Microsoft support directly for assistance. They can provide specific guidance related to your account and help lift any restrictions.
4. Use Distribution Lists: If you are trying to send emails to a large group, consider creating a distribution list in your contacts. This can help manage your recipients more effectively and may help avoid triggering security measures.
5. SMTP Relay: If you are using a third-party app like Mail Shot, ensure that it is configured correctly to use Microsoft’s SMTP relay settings, as incorrect configurations can lead to sending issues.

If these steps do not resolve your issue, you may need to explore further options or settings within your Outlook app or your Microsoft account.

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References:

• Fix issues with printers, scanners, and LOB apps that send email using Microsoft 365