I an not open microsoft 365

Question

I can no open microsoft 365 it, keps asking me passkey, then it doesnt let me log in and it tells me I am not connected to internet

Answer 1

Hello Dan Benyamini,

Thank you for posting your question in the Microsoft Q&A forum!

I realize that you've encountered a problem with opening Microsoft 365. I truly understand your confusion. Let me assist you further.

Based on your description, you’re describing two problems happening together:

1. Microsoft 365 keeps asking for a passkey, then
2. It fails and says “not connected to the internet” even though you are online.

This pattern usually happens when the Windows sign‑in/token system gets “stuck” and Office can’t complete authentication.

I suggest you try this:

1. Restart Windows network services

• Press Windows + R
• Type services.msc > Enter
• Restart Network List Service
• Restart Network Location Awareness
• Close window
• Open Word > Sign in

2. Bypass the passkey (sign in normally)

• Open Word
• When passkey screen appears > click Cancel
• Click Sign in another way
• Choose Password or Email code
• Sign in

3. Reset network adapter

• Press Windows + R
• Type ncpa.cpl > Enter
• Right‑click your active network
• Click Disable
• Wait 10 seconds
• Click Enable
• Try Word again

4. Turn on Bluetooth (required for passkey)

• Press Windows + I
• Go to Bluetooth & devices
• Turn Bluetooth ON
• Retry Microsoft 365 sign‑in

5. Remove broken passkeys (PERMANENT FIX)

• Open browser > go to https://account.microsoft.com/
• Sign in using password or email code
• Go to Security
• Remove Passkeys
• Restart PC
• Open Word > Sign in

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Answer 2

sorry you’re running into that… when 365 loops on passkey + says no internet, it’s almost always the Windows auth‑broker stuck half‑way. what’s worked for me is signing out of the Windows acct, stop the WebAccountManager service, then sign back in, forces a fresh token pull and 365 wakes up again.