Using Galaxy Buds 3 Pro with Bluetooth

Question

When use my Galaxy Buds with Teams, after some minuts to use it, bluetooht is disconnected. I have to connect again using preferences. ALways happen using Teams.

This problem started some weeks ago.

Thanks

Answer 1

Dear @u1417

Welcome to Microsoft Q&A.

I’m very sorry to hear that you are experiencing audio dropouts with your Galaxy Buds 3 Pro during Microsoft Teams meetings. I understand how disruptive it can be when high-quality hardware conflicts with your daily workflow, especially during critical calls.

Based on your description, this behavior likely stems from a conflict between the specific firmware features of the Buds 3 Pro (specifically how they handle "Voice Detect" and "LE Audio" protocols) and how the Windows Bluetooth stack manages audio streams.

Please follow the steps below to stabilize your connection by disabling these conflicting features.

Fix 1: Disable "Voice Detect" & "360 Audio" (Samsung Wearable App)

The Galaxy Buds 3 Pro feature "Voice Detect" automatically lowers media volume and switches to "Ambient Mode" when you speak. Unfortunately, this mode switch interrupts the audio stream sent to Windows, causing Teams to disconnect.

1. Connect your Buds to your Phone and open the Galaxy Wearable App.
2. Navigate to Earbuds Settings -> Voice Detect and turn it OFF.
3. Navigate to 360 Audio and turn it OFF.
4. Place the buds back in their case for a moment, then reconnect them to your PC. These settings are saved to the device firmware and will persist on Windows.

Fix 2: Disable Windows "Audio Enhancements"

Windows often attempts to apply signal processing to Bluetooth audio, which can conflict with the processing already being done by the Buds.

1. Right-click the Speaker Icon in your Windows taskbar (near the clock) and select Sound settings.
2. Scroll down to the "Advanced" section and click More sound settings (or locate your Galaxy Buds in the output list and click the arrow >).
3. If a new window opens: Right-click your Galaxy Buds (Headset) and select Properties.
4. Navigate to the Advanced or Enhancements tab.
5. Uncheck Enable Audio Enhancements (or select Disable all enhancements).
6. Click Apply and OK.

Fix 3: Adjust Bluetooth Power Management

Windows may identify a listening state (like a long meeting where you aren't speaking) as "idle" and attempt to put the Bluetooth radio to sleep to save power.

1. Right-click the Start Button and select Device Manager.
2. Expand the Bluetooth section.
3. Locate your main Bluetooth radio adapter (e.g., Intel Wireless Bluetooth or Realtek Bluetooth). *Note: Do not select the Buds themselves; select the computer's adapter.
4. Right-click the adapter and select Properties.
5. Go to the Power Management tab.
6. Uncheck the box that says "Allow the computer to turn off this device to save power".
7. Click OK and restart your computer.

I truly hope the information above helps clarify why this conflict is happening and helps you maintain a stable connection during your meetings. I understand how important reliable audio is for your work.

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Answer 2

It seems that you are experiencing issues with your Galaxy Buds 3 Pro disconnecting while using Microsoft Teams. This could be related to how Teams interacts with Bluetooth devices. Here are a few potential reasons and solutions:

1. Button Controls: If you are using third-party apps alongside Teams, it may cause conflicts with the button controls on your Bluetooth peripherals. Ensure that all other applications are closed before joining a Teams meeting to avoid this issue.
2. Sleep Mode: If your computer goes to sleep, it can disrupt the connection between Teams and your Bluetooth devices. Restarting Teams after waking your computer may help restore the connection.
3. Bluetooth Device Compatibility: Make sure your Galaxy Buds are Teams-certified. If they are not, you may experience connectivity issues. Teams-certified devices are designed to work seamlessly with the Teams app.
4. Driver Updates: Ensure that your Bluetooth drivers are up to date. You can check the driver version in Device Manager and download the latest version if necessary.

If the problem persists, consider checking for any firmware updates for your Galaxy Buds or reaching out to Samsung support for further assistance.

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References:

• Known issues when you use Teams certified peripherals
• Native Bluetooth personal peripherals for Microsoft Teams