refund issue

Question

I intended to activate the free trial under my personal account; however, I accidentally activated the subscription using my school account instead. I did not realize this at the time of activation. Shortly afterward, I noticed that I was charged, which was not my intention. When I attempted to request a refund, I was unable to find a refund option available for this subscription. As this activation was a genuine mistake and not intentional, I kindly ask for your assistance in reviewing my case and issuing a refund thank you.

Answer 1

Hello,

Was this a purchase made via Apple Store on your MacOS? If so, you need to request it from Apple, not Microsoft, because the payment processed via Apple.

Microsoft explains it here:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Apple's refund request instruction is here: https://support.apple.com/118223

Answer 2

To address your issue regarding the accidental activation of a subscription under your school account instead of your personal account, you will need to contact Microsoft Billing Support for assistance. Since you were unable to find a refund option, reaching out to them directly will allow you to explain your situation and request a review of your case for a potential refund. Here are the steps you can follow:

1. Visit the Microsoft support page for billing issues: Contact Microsoft Support.
2. Sign in with your Microsoft account (the one associated with the subscription).
3. Select the option to chat with an agent or request a call back.
4. Clearly explain your situation to the support agent, including that the activation was a genuine mistake and that you would like to request a refund.

They should be able to assist you further with your request.

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References:

• overcharged for microsoft 365 family classic - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• i have been charged twice - Microsoft Q&A