Not about to get my Nordvpn Mfa from Microsoft Authenticator

Question

I am not about to get my nordvpn app code from Microsoft Authenticator. I previously had access but because of my phone I have to wipe out all data but after this I am not able to login my nordvpn app because of mfa. Now I cannot see that option in app. So please help and advice.

Answer 1

To regain access to your NordVPN app after losing access to the Microsoft Authenticator app, you will need to reset your Multi-Factor Authentication (MFA) settings. Since you wiped your phone and lost access to the Authenticator app, you can follow these steps:

1. Contact Support: Reach out to NordVPN's customer support for assistance. Explain your situation and request a reset of your MFA settings.
2. Use Backup Codes: If you had previously set up backup codes for your MFA, you can use those to log in.
3. Alternative Authentication Methods: If you have other authentication methods set up (like SMS or email), try using those to verify your identity.
4. Create a Temporary Account: If you are unable to reach support, consider creating a temporary account with a trial subscription to access support options directly.

These steps should help you regain access to your NordVPN account. If you are the sole administrator of your account, ensure that you provide all necessary details to the support team to expedite the process.

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References:

• I need to reset my mfa methods - Microsoft Q&A
• I cant log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A