INSTALL PACKAGE

Question

HAVE PURCHASED MICROSOFT PACKAGE FOR IPAD BUT STRUGGLING TO INSTALL. SAYS KEY ALREADY REDEEMED?

Answer 1

Hello,

The installation instruction is here: https://support.microsoft.com/en-us/office/install-and-set-up-the-microsoft-365-copilot-app-on-an-iphone-or-ipad-9df6d10c-7281-4671-8666-6ca8e339b628

If you have already redeemed the key, it means the license is now associated with the Microsoft account you used when you redeemed the key. So once the apps are installed, just sign into the account.

Answer 2

WORD ICON

HOW DO I GET A WORD ICON ON THE IPAD ONCE PACKAGE INSTALLED?

Answer 3

If you are receiving a message that the product key has already been redeemed, it typically means that the key is tied to a Microsoft account that has already activated the software. Here are some steps you can take to resolve the issue:

1. Check Microsoft Account: Ensure that you are signing in with the correct Microsoft account that was used to redeem the product key. If you have multiple accounts, check each one to see if the key was redeemed under a different account.
2. Access Services & Subscriptions: Go to the Microsoft account Services & Subscriptions page by signing in at https://account.microsoft.com/services. Look for the Office product you purchased under the "Services & subscriptions" section.
3. Reinstall Office: If you see the product listed, you can download and install it from there. Click on "Install" next to the product name to get the correct installer.
4. Contact Support: If you are still having issues, consider reaching out to Microsoft Support for further assistance.

Following these steps should help you resolve the installation issue with your Microsoft package for iPad.

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References:

• My Microsoft365 Office Package no longer works with my iPad Pro - Microsoft Q&A
• Activating Microsoft 365 Apps for Business with a product key