Fix keyboard - number keys are not working.

Question

my keyboard number keys are not working. Only 5 and 6 are working...

Answer 1

Hi, I'm John! I will help you with this.

Are you using an external keyboard? If so, have you tried testing another physical keyboard?

To check if the keys are functioning correctly, you can download Keyboard tester from Microsoft Store https://apps.microsoft.com/detail/9n8g1skzc1mb and press the keys that are not responding. If they don't register during the test, it's possible that the keys themselves have become defective and may need to be replaced.

If the keys register successfully during the test, it's likely a software interference or Windows settings that are causing the problem. Since you've already updated your keyboard drivers and turned off Sticky Keys and Filter Keys, you may want to try reinstalling the keyboard driver. Here's how you can do that:

• Open the Start menu and search for "Device Manager."
• Open Device Manager and expand the Keyboards menu.
• Right-click on your keyboard's name and select "Uninstall device."
• Restart your computer.
• After restarting, Windows should automatically reinstall the keyboard driver for you.

Another potential cause of the issue could be Game Mode in Windows 11. Sometimes, this feature can cause performance problems when in use. You can try disabling it by following these steps:

• Open Settings by pressing Windows + I key.
• Click on "Gaming" in the sidebar.
• Select "Game Mode" in the Game Mode settings.
• Toggle the switch beside "Game Mode" to turn it "Off."
• Check if issue still persists.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

If your keyboard number keys are not working properly, here are some troubleshooting steps you can try:

1. Check for Debris: Sometimes, debris under the keys can cause issues. Use compressed air to blow under the affected keys and wipe them with a slightly damp microfiber cloth.
2. Test with an External Keyboard: Connect an external keyboard to see if the issue persists. If the external keyboard works fine, it may indicate a hardware problem with your original keyboard. If the external keyboard has the same issues, it could be a software or driver problem.
3. Boot in Safe Mode: If the keys work fine in Safe Mode, a third-party application may be interfering with your keyboard functionality.
4. Update Drivers: Ensure that your keyboard drivers are up to date. Sometimes, issues can arise after updates, so checking for the latest drivers can help.
5. Fast Startup Settings: If the problem started after a Windows update, consider turning off Fast Startup in Control Panel, as this has resolved similar issues for other users.

These steps should help you diagnose and potentially fix the issue with your keyboard number keys.

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References:

• Keyboard Input Overview
• Why won't my keyboard work when I power up my laptop?