Computer has been crashing lately

Question

My computers have been crashing these past week.

System and drivers are up to date.

MemTest86 was used and passed all tests.

Driver Verifier was used as well.

Dump files are here

https://1drv.ms/f/c/5c94ef162da8de01/IgDtMw-LPAVYS52voJw0c6JJAWfrqEFy5eKVfSfu4AuqNiU?e=AR7uch

Thank you

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

There are multiple disk errors (Ntfs.sys). This type of error typically occurs when there is a problem with the file system or a hardware-related issue with your hard drive.

Open Command Prompt as an administrator.

Run the commands one by one below to check for disk errors and repair corrupted system files first.

Dism /Online /Cleanup-Image /RestoreHealth  

sfc /scannow

chkdsk c: /f /r

The check disk command will prompt you to schedule a disk check during the next reboot. Type Y to confirm.

Then, restart your computer.

If you have multiple hard drives connected to the device, keep only the system drive connected and check whether the crash still occurs.

If the crash still occurs, you can run the pre-boot hardware diagnostics on your hard disk or use SeaTools to check whether the disk passes all tests.

The tests in SeaTools will indicate Pass or Fail. If the drive fails the test, you will need to replace your hard disk.

https://www.seagate.com/in/en/support/downloads/seatools/

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