I am not getting all my emails and not timely

Question

I am missing emails and some are coming but really laggy to receive. They are not going to spam. Just not coming in. Also checked my space and I have plenty left.

Answer 1

Thank you for letting me know.

If you’re unable to sign in to your Hotmail account on the web and are only accessing it through Exchange on your phone or PC, this may be causing sync and delivery issues.

First, please try signing in directly at https://outlook.live.com/mail using your Hotmail email and password. This helps confirm that your account is working properly on Microsoft’s side. If you can’t sign in, please try the account recovery option.

Also, I recommend installing the Outlook app on your phone and signing in there. This app connects directly to Microsoft’s servers and can help us check if emails are syncing correctly.

Once you’re able to access the account on the web and in the Outlook app, we can also try removing and re-adding the account on your devices to refresh the connection.

Please let me know what happens when you try these steps, and we’ll take the next step together.

Answer 2

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you using Outlook on the web (outlook.com), Outlook for Windows/Mac, or the Outlook mobile app?
2. Is this happening on one device or on all your devices?
3. Have you checked if Focused Inbox is turned on and if your emails might be going to the Other tab instead of the main Inbox?

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In the meantime, I recommend checking out this Microsoft support article:

• "Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642 Please scroll down and take a look at the sections titled "Can’t receive mail in Outlook.com". It walks you through some helpful steps that usually resolve this kind of issue.
• Check your mailbox settings to confirm nothing is filtering or blocking those emails.
• Make sure your Focused Inbox is turned off, so all messages show in one place. https://support.microsoft.com/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978
• Try adding their email addresses to your Safe Senders list to make sure Outlook doesn’t block or redirect them. https://support.microsoft.com/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce

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Check any Outlook rules:

In https://outlook.live.com/mail go to Settings > View all Outlook settings > Mail > Rules and Mail > Forwarding to make sure no one has set up rules to forward or delete your messages.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 3

If you're experiencing delays in receiving emails or missing emails altogether, there are several potential causes to consider:

1. Email Server Issues: Sometimes the email server may be down or experiencing issues, which can affect email delivery.
2. Inbox Rules: Check if there are any inbox rules that might be moving emails to different folders or deleting them.
3. Spam Filters: Even though you mentioned emails are not going to spam, it's worth checking the spam settings of your email client and server to ensure no emails are being filtered out.
4. Email Quotas: Although you stated you have plenty of space left, ensure that your email account has not reached its quota limit, as this can also affect incoming emails.
5. External Email Blocking: If you are using a corporate email, verify that your organization’s email server is not blocking certain external emails.
6. Network Issues: Sometimes, network connectivity issues can cause delays in email reception.

If these suggestions do not resolve the issue, consider reaching out to your email service provider for further assistance.

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References:

• Not getting emails from subscriptions or notifications