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Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I'm sorry to hear that you're experiencing this issue. I'm happy to help.
When you said it fails to work, could you explain in detail what happened? I may be able to help resolve this issue.
However, if you still want a refund, please note that here on the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.
Click this link: https://support.microsoft.com/contactus/ and sign in to your Microsoft account.
Select Microsoft 365 > Click 'Get home support'. > Type "Chat with an agent" and press Enter > Click "Contact support" at the bottom > Select the product you need help with > Follow the prompts.