outlook email is not receiving emails

Question

outlook email is not receiving emails

IanSue Quake 5

My outlook email on iPhone and iMac will send but not receive emails

Mukesh D 30

If your Outlook can send but not receive emails on both iPhone and iMac, try these steps:

1.	**Check your inbox rules and filters** – make sure incoming emails aren’t being redirected or deleted.

2.	**Check storage** – if your mailbox is full, new emails won’t come through.

3.	**Verify account settings** – ensure the incoming mail server (IMAP/POP) settings are correct.

4.	**Remove and re-add the account** – sometimes re-adding the email account on your devices fixes sync issues.

5.	**Update Outlook and iOS/macOS** – make sure both apps and OS are up to date.

If it still doesn’t work, contact Microsoft Support, as it could be an issue with your mailbox on their servers.

ashundria keys 0 Reputation points

2026-02-16T09:34:12.8666667+00:00

I’m not receiving emails in my inbox they are going to my trash why is this?

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Mukesh D 30 Reputation points

2026-02-16T04:46:20.19+00:00

If your Outlook can send but not receive emails on both iPhone and iMac, try these steps:

1. **Check your inbox rules and filters** – make sure incoming emails aren’t being redirected or deleted. 2. **Check storage** – if your mailbox is full, new emails won’t come through. 3. **Verify account settings** – ensure the incoming mail server (IMAP/POP) settings are correct. 4. **Remove and re-add the account** – sometimes re-adding the email account on your devices fixes sync issues. 5. **Update Outlook and iOS/macOS** – make sure both apps and OS are up to date.

If it still doesn’t work, contact Microsoft Support, as it could be an issue with your mailbox on their servers.
ashundria keys 0 Reputation points

2026-02-16T09:34:12.8666667+00:00

I’m not receiving emails in my inbox they are going to my trash why is this?

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Are you accessing Outlook through the web version, or the Outlook app on your computer, whether Classic or the new version?

Have you checked your Junk Email or Spam folder to see if the messages were filtered there?

Try sending a test email from the affected account to the email address in question. Did you receive it?

If not, and you receive an error message, please share the full error message here so I can take a closer look.

If the email was successfully sent, review your forwarding settings and blocked senders list.

Sign in to your Microsoft account using the link below and check whether your emails are being forwarded to another address. If forwarding is enabled and you do not want this, select the option to stop forwarding.

https://outlook.live.com/mail/0/options/mail/forwarding

Review your blocked senders list by going to Settings, then Mail, then Junk Email, and check the Blocked Senders section.

Also, make sure your mailbox has enough available storage, as a full mailbox can prevent you from sending or receiving messages.

You may also want to turn off Focused Inbox so all emails appear in a single view:

https://support.microsoft.com/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978

Consider adding the sender’s email address to your Safe Senders list to prevent Outlook from blocking or redirecting their messages:

https://support.microsoft.com/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce

Answer 2

If your Outlook email on both iPhone and iMac is able to send emails but not receive them, there could be several reasons for this issue. Here are some potential causes and solutions:

Check Account Settings: Ensure that your email account settings are correctly configured. Sometimes, incorrect settings can prevent emails from being received.
Check for Rules: Sometimes, rules can divert incoming emails to other folders or even delete them. Check if there are any rules set up that might be affecting your incoming emails.
Metered Connection Warning: If you are on a metered connection, Outlook may restrict some functionalities. Ensure that you are connected to a WiFi or LAN network that isn't metered.
Mailbox Optimization: If your mailbox is currently being optimized, it might temporarily affect your ability to receive emails. This process can take some time, so check if this is the case.
Check for Corrupted Folders: In some cases, the folder hierarchy in your mailbox may become corrupted, which can affect the ability to receive emails. Check if your folders, especially the Inbox, are functioning correctly.

If these steps do not resolve the issue, you may want to consider creating a new Outlook profile or contacting your email provider for further assistance.

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