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please contact me to sort billing

Pip Atkinson 0 Reputation points
2026-02-16T06:34:11.0466667+00:00

I have tried over several months to:

Stop MS charging me when I cancelled my sub in Nov 23. I am on my partner's family sub - Peter Bingham.

When I didn't get a response, my bank advised me to cancel my card, which I did.

Now MS have advised my account is overdue! I need to ensure that my account will continue to work please. There seems to have been a mix up.

Thank you

Pip Atkinson (******@gmail.com)

Microsoft 365 and Office | Other
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  1. Tin Luna 22,960 Reputation points Independent Advisor
    2026-02-16T07:07:46.4166667+00:00

    Greetings!

    This is Tin, seems you really need help to reach MS Accounts & Billing Support to check your account.

    Kindly open this link: https://support.microsoft.com/contactus/

    Please sign in your account with the subscription, then click Microsoft 365 then choose Get Home Support. After that, please type Chat with an agent then hit enter. Scroll down and choose Contact Support, then please select MS 365 and Office then under Category, choose Billing and Account Profile question then hit next. You will see the chat option there.

    Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

    Thank you,

    Christine L

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  2. Q&A Assist
    2026-02-16T06:34:20.7166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are experiencing issues with your Microsoft 365 subscription billing after canceling your subscription. Since you've mentioned that you are on your partner's family subscription and have faced difficulties in stopping the charges, I recommend contacting Microsoft Billing Support directly for assistance. They can help clarify the status of your account and ensure that your services continue without interruption.

    To contact Microsoft Billing Support, you can visit their support page and follow these steps:

    1. Sign in to your Microsoft Account.
    2. Select "Microsoft 365" and describe your issue.
    3. Choose the option to "Contact Support" and follow the prompts to connect with a live agent.

    This will allow you to address your billing concerns directly with Microsoft.

    References:

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