How to fix an hp elite x2 detachable keyboard

Question

My HP Elite x2 detachable keyboard suddenly stopped working. The keyboard does not light up and cannot type, even though it was working a few minutes ago. I have tried:

Detaching and reconnecting the keyboard

Restarting and fully powering off/on the tablet

Cleaning the connector pins

Checking Device Manager for driver issues

Nothing has worked so far. Could you please advise:

How to troubleshoot this further?

Whether this might be a hardware issue with the keyboard or the tablet connector?

Thank you for your assistance

Answer 1

To troubleshoot the issue with your HP Elite x2 detachable keyboard, you can try the following steps:

1. Check for Debris: Sometimes, debris under the keys can cause issues. Clean the keyboard thoroughly, especially around the connector pins and under the keys.
2. Test with an External Keyboard: If you have access to an external keyboard, connect it to the tablet. If the external keyboard works fine, the problem may be with the detachable keyboard itself.
3. Safe Mode: Boot the tablet into Safe Mode. If the keyboard works in Safe Mode, a third-party application may be causing the issue.
4. Driver Issues: Since you've already checked Device Manager, ensure that the drivers for the keyboard are up to date. You can try uninstalling the keyboard driver and then rebooting the tablet to allow Windows to reinstall it automatically.
5. Hardware Check: If the keyboard still does not respond, it may indicate a hardware issue either with the keyboard or the tablet's connector. Testing the keyboard on another compatible device, if possible, can help determine if the keyboard is faulty.

If none of these steps resolve the issue, consider contacting HP support for further assistance or potential repairs.

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References:

• keypad issue - Microsoft Q&A