I cannot log to my business account to cancel subscription

Question

I cannot log to my business account to cancel subscription Nor I can to talk to business representative to seek help as when I contact from my personal account they are unable to help with the business account although they are both linked

Answer 1

In addition to the Q&A Assist answer, this also may help:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Answer 2

If you are unable to log into your business account to cancel your subscription, you might consider the following steps:

1. Contact Support: Since you mentioned difficulties in reaching a business representative, try calling the customer service hotline directly. When you call, you can follow the prompts to indicate you are a business user and need technical support. This may help you connect with the right support team.
2. Create a Trial Account: If you cannot access your existing account, you can create a trial Microsoft 365 tenant. This will allow you to sign in to the Admin Center and raise a support ticket directly from there. After creating the trial account, visit the Microsoft 365 Admin Center, click on "Help & Support," and submit a support ticket requesting assistance with your previous tenant.
3. Follow the Automated Prompts: When you call the hotline, ensure you follow the automated prompts correctly to reach a support agent. You may need to indicate that you are the sole administrator and require assistance with your account.
4. Patience with Support: Understand that it may take some time to resolve the issue, and be persistent in reaching out for help.

If you follow these steps, you should be able to find a way to access support for your business account and address your subscription cancellation needs.

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References:

• I cant log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A