Delink child account to organizers account

Question

Hi, I have purchased a new Lenovo laptop and I have entered the account (PII Removed) which I am using for past 15 years and I have noticed that this account is linked to a family account as child account and the adult account is (PII Removed). I want to de link this to a family account and use this account independently and I cant recover the adult account (PII Removed) as it is an abandoned account and I'm not using it form more than 15 years. Please delink it from family account and change the wrong entered date of birth credentials

You said: My name is stithapragna Bolla

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

According to the Microsoft documentation, only a user with the Organizer role can remove members or child accounts from a Microsoft Family group.

If the family organizer account is inaccessible, you must try the account recovery options provided by Microsoft.

However, in your situation the Organizer account has been inaccessible for more than 15 years, where you will not be able to even use the account recovery form to regain access to that account. Even if you contact Microsoft Support directly, they will provide the same answer I’ve shared above.

In this situation, I’m sorry to say that the account is likely lost and there is no way to recover it.

For reference:

How to leave a Microsoft family group

Answer 2

I cant recover the parent email ID or Organizer email ID as I never used it in past 15 years.
Please delink my account from family group and enable me to update the date of birth details correctly. I can provide any verification you need.