my microsoft office is not working at all when i open it it does open but my not able to type on use any of the fectures

Question

my microsoft office is not working at all. it does open but when i try to type it does not type at all. Even other fectures of the microsoft office is not working

Answer 1

Dear Matlou Moabelo

Thank you for reaching out to the Microsoft Q&A Forum. I understand how confusing it can be when Microsoft Office opens but you’re unable to type or use any of its features.

First, please check whether Microsoft Office is activated. If Office is not activated, editing and typing will be disabled. Open Word or Excel, go to File > Account, and look for the activation status. If you see “Unlicensed Product” or “Activation Required,” please sign in with the account associated with your Office subscription or enter your product key.

Please also check whether your Microsoft 365 subscription is active. If it has expired, you’ll only be able to view documents without editing them.

You can verify your subscription status at the following links:

• For a personal account: https://account.microsoft.com/services
• For a business account: https://portal.office.com/account/?ref=Harmony#subscriptions

Next, check if the document is opening in Protected View. If a yellow banner appears at the top of the document, click Enable Editing to allow changes.

If editing is restricted in the document, go to Review > Restrict Editing and select Stop Protection if available.

Please also try the suggestions provided by Q&A Assist, including:

• Checking for updates
• Repairing Microsoft Office
• Restarting your computer
• Checking for conflicting software

If none of these steps resolve the issue, please reply with more details, such as:

• The Office version you are using
• Your device’s system version
• Any error messages you are seeing
• The license you're holding

Looking forward to your reply.

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Answer 2

If Microsoft Office is opening but you are unable to type or use its features, it may be due to several reasons. Here are some troubleshooting steps you can try:

1. Check for Updates: Ensure that your Office applications are up to date. Sometimes, bugs are fixed in newer updates.
2. Repair Office: If the issue persists, you can try repairing your Office installation. To do this, go to the Settings App, select Apps, find Microsoft Office, and choose Modify. Then select the Online Repair option.
3. Restart Your Computer: Sometimes, a simple restart can resolve temporary issues with applications.
4. Check for Conflicting Software: Ensure that no other software is interfering with Office. This can include third-party applications or even other Microsoft applications.
5. Reinstall Office: If none of the above solutions work, consider uninstalling Office completely and then reinstalling it from your Microsoft account.

If you continue to experience problems after trying these steps, you may want to consult the Microsoft support documentation for further assistance.

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References:

• How to fix my MS Word? - Microsoft Q&A
• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A