BSOD Bad_Pool_Caller

Question

Hello, I've been getting bsod every time i open valorant/league and sometimes force restarted. Could anyone help me? I cant upload files nor can I post the error without getting removed so here's the link for my dumpfile: https://www.mediafire.com/file/y8ysis7hna5zghx/021626-35265-01.dmp/file

Thanks.

Answer 1

In the previous dump I also see some TPM errors.

Is the BIOS fully updated?

Answer 2

Hi,

Restart your PC two times when the boot screen is shown. If your PC has no restart button, press and hold the Power button until the computer shuts down. Do this twice.

On the third time, windows should open Windows Recovery options automatically.

Choose System Restore, and the system should work.

Share the new dumps

Answer 3

The BSOD (Blue Screen of Death) error with the code BAD_POOL_CALLER typically indicates that a driver or a system service is attempting to access memory that it should not, which can occur due to faulty drivers or hardware issues. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Update Drivers: Ensure that all your device drivers, especially graphics and network drivers, are up to date. You can do this through the Device Manager or by visiting the manufacturer's website.
2. Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can fix bugs and improve system stability.
3. Run Memory Diagnostics: Use the Windows Memory Diagnostic tool to check for memory issues. You can access this by typing "Windows Memory Diagnostic" in the Start menu and following the prompts.
4. Analyze the Dump File: Since you mentioned having a dump file, analyzing it with a tool like WinDbg can provide insights into what caused the crash. You can follow these steps:
   • Install the Windows 10 SDK and select the Debugging Tools for Windows during installation.
   • Open WinDbg and set the symbol file path to the Microsoft public symbol server: https://msdl.microsoft.com/download/symbols.
   • Load your dump file in WinDbg and use the command !analyze -v to get a detailed analysis.
5. Check for Hardware Issues: If the problem persists, consider checking your hardware components, such as RAM and hard drive, for faults. Tools like CHKDSK can help identify disk issues.
6. Disable Overclocking: If you have overclocked your CPU or GPU, revert to the default settings as overclocking can lead to instability.

If you continue to experience issues, you may want to consult with a professional or seek help from forums dedicated to Windows troubleshooting.

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References:

• Kernel-mode dump files
• Advanced troubleshooting for stop code errors