Logging into One Drive problem Error Code 0x8004deed

Question

I am logged into my MS account but cannot sign in to One Drive

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. Could you please let us know whether this is a personal OneDrive account or a work/school OneDrive account?
2. May I also confirm whether you can sign in to OneDrive Online with your Microsoft account?

https://onedrive.live.com/

If this is a personal OneDrive account and you are unable to sign in to the OneDrive desktop app on your Windows PC, please try the following:

Method 1: Reset OneDrive

You can follow the steps in this Microsoft article to reset OneDrive and then check if you are able to sign in again.

Reset OneDrive

Method 2: Switch to a different Wi-Fi network.

If you are connected to a default Home Wi-Fi network, switch to a cellular hotspot and try signing in.

Method 3: Uninstall and Reinstall OneDrive.

Go to Start > Settings > Apps > Installed Apps.

Locate Microsoft OneDrive in the lists, uninstall it.

Once uninstalled, reinstall the app and sign in with your Microsoft account.

https://www.microsoft.com/en-us/microsoft-365/onedrive/download

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Answer 2

If you are encountering the error code 0x8004deed while trying to sign into OneDrive, it may be due to issues with your account, such as a missing license or credential mismatch. Here are some steps you can take to resolve this issue:

1. Check License Assignment: Ensure that your Microsoft account has a valid OneDrive license assigned. This can typically be checked by a Microsoft 365 administrator in the Microsoft 365 admin center.
   • Navigate to Users > Active users.
   • Select your user account and check the Licenses and apps section to confirm that a OneDrive license is assigned.
2. Remove Cached Account Identities: If the license is valid, you can try removing any cached account identities that might be causing the issue. This involves editing the registry, so be sure to back it up first:
   • Open the Registry Editor.
   • Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity.
   • Right-click on Identity and select Delete.
3. Restart and Retry: After making these changes, restart your computer and try signing into OneDrive again.

If the problem persists, you may need to contact your IT department or Microsoft support for further assistance.