Agents not returning consistent data

Question

I use an agent for looking up a sharepoint list, reading an creation date, reading a resolution date, working out the difference (the spread) and to send a Teams chat with this information. 40% of the time it is accurate, however the other 60% returns a zero (0). Anyone experienced anything like this.

Answer 1

It sounds like you're experiencing issues with the agent's ability to consistently retrieve data from the SharePoint list. There could be several factors contributing to the inconsistent results you're seeing:

1. Search Results Missing: When using generative answers with SharePoint, only the top three search results are utilized to generate a response. If no relevant search results are returned, the agent may not provide accurate data. Ensure that the agent is pointing to a SharePoint location with relevant content.
2. Document Indexing: If documents were recently uploaded to SharePoint, they might not have been indexed yet, which can lead to missing data in responses.
3. Supported Formats: Make sure that the documents in your SharePoint list are in supported formats, as only those formats can be used to generate responses.
4. Agent Configuration: Review the configuration of your agent to ensure that it is set up correctly to read the creation and resolution dates from the SharePoint list.
5. Data Retrieval Timing: If there are delays or timeouts in retrieving data, it might result in zero values being returned. Consider optimizing the agent's performance and ensuring that it handles delays appropriately.

If these suggestions do not resolve the issue, further investigation into the specific configurations and data sources used by your agent may be necessary.