I am experiencing a synchronization issue with my Trusted Signing (formerly Artifact Signing) account where the Organization Identity Validation is stuck in an "In Progress" status

Question

Status Overview:

• Current Portal Status: In Progress.

Actual Status: Validation Pass (Confirmed via official email on February 14, 2026).

Time Elapsed: Over 1 week since initial submission; 2 days since receiving the "Pass" notification.

Identity Details:

Organization Name: EMENDU RENT, S.L.

Identity Validation ID: d3aa5a2e-1ec7-4c5b-bb9f-2fefa35d10b1

Subscription ID: dba21b48-715c-4386-bd83-f3b96309a713

Troubleshooting Performed:

Verified there are no "Action Required" items in the portal.

Ran the "Identity Validation - Organization" diagnostic tool, which did not resolve the status mismatch.

Confirmed the subscription matches the one listed in the "Validation Pass" email.

Request: Could a moderator please help trigger a manual synchronization for this Identity Validation ID so I can proceed with creating Certificate Profiles? This delay is currently blocking our production signing workflow.Status Overview:

Current Portal Status: In Progress.

Actual Status: Validation Pass (Confirmed via official email on February 14, 2026).

Time Elapsed: Over 1 week since initial submission; 2 days since receiving the "Pass" notification.

Identity Details:

Organization Name: EMENDU RENT, S.L.

Identity Validation ID: d3aa5a2e-1ec7-4c5b-bb9f-2fefa35d10b1

Subscription ID: dba21b48-715c-4386-bd83-f3b96309a713

Troubleshooting Performed:

Verified there are no "Action Required" items in the portal.

Ran the "Identity Validation - Organization" diagnostic tool, which did not resolve the status mismatch.

Confirmed the subscription matches the one listed in the "Validation Pass" email.

Request: Could a moderator please help trigger a manual synchronization for this Identity Validation ID so I can proceed with creating Certificate Profiles? This delay is currently blocking our production signing workflow.