Locked Out After Converting Only Azure AD Admin User (Myself) to Internal Member

Question

Hello everyone,

like this user before me, I locked myself out of my Azure account by converting it to an internal member by accident: https://learn.microsoft.com/en-us/answers/questions/5535416/locked-out-after-converting-only-azure-ad-admin-us

I don't have a backup global admin user so I have no way to restore access.

The subscription I'm trying to access is PII, now I'm stuck onPII

Any help would be greatly appreciated. Thank you!

Answer 1

Hello Markus Bettig

You were unable to log in to the Azure Portal due to changes made to your user account’s internal/external status in Azure. You originally signed up for the Azure tenant using your personal Microsoft account email address (******@domain.com), which created an account in the format user123_domain#EXT#@user123domain.onmicrosoft.com. However, when you changed the account to an internal user, it was converted to @user123domain.onmicrosoft.com. As a result, whenever you tried to sign in using your original Personal Microsoft account email address (@domain.com), you received the AADSTS16000 error because no tenant could be found for that account.

I have shared the user details over the private message and try to login with that account and You will be able to log in again using your updated internal account email address by signing in with your password and setting up Azure MFA.

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