Request for Voucher / Reschedule - AI-102 Exam Technical Issue

Question

Dear Pearson VUE Support Team,

I am writing to request your assistance regarding a technical issue I experienced during my AI-102: Designing and Implementing a Microsoft Azure AI Solution exam scheduled on January 14, 2026 at 5:45 PM.

After successfully completing the check-in and proctored verification process, I was unable to proceed with the exam.

I got below:
"Access Code: 584-508-277
Hmm ... something's wrong

Unfortunately, something has gone wrong. We understand how frustrating this is and apologize

for the inconvenience.

We recommend that you restart OnVUE and try again.

Require further assistance?

Find out how to get in contact."

I kindly request your support in reviewing this case and providing one of the following:

A voucher to rebook the AI-102 exam, or

A free reschedule of the missed exam session

Please let me know if you require any additional details such as registration ID, candidate ID, or screenshots.

Thank you for your time and support. I look forward to your assistance in resolving this matter.

Thank you & Regards,

Shanmugasundaram Chinnathambi

Answer 1

This is not Pearson Vue support

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

For issues related to technical problems during your exam, such as the one you experienced with the AI-102 exam, you should reach out to Pearson VUE support directly. They can assist you with your request for a voucher or a free reschedule due to the technical difficulties you encountered. Make sure to provide them with all necessary details, including your registration ID and any error messages you received, to expedite the process.

Additionally, if your exam was cancelled or you faced issues due to circumstances beyond your control, Pearson VUE typically has policies in place to help you reschedule or provide a refund if applicable.

For more information on how to contact Pearson VUE support, you can refer to the relevant sections in the provided context.

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References:

• Frequently asked questions (FAQs) about online proctored exams
• An Important Update on Microsoft Training and Certification