Tenant Inactivity Block

Question

Your Microsoft account container (the "tenant") has been disabled because it hasn't been used in a long time.

How to activate/ login to my account?

Answer 1

Muhammad Ubaid Raza

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID

Let me know if you have any further queries—feel free to reach out!

Answer 2

If the tenant was disabled due to inactivity, you can’t re‑enable it yourself. You’ll need to sign in at https://aka.ms/recovertenant and follow the tenant recovery flow. If the grace period has passed, Microsoft support is the only path to restore it.