Sharing office 365 subscription issue

Question

After sharing my Microsoft 365 Family subscription with a family member and having them accepted the invite, the subscription status is not being reflected on their account. What are the next steps to resolve this?

Best regards,

João Aguiar

Answer 1

Hi Joao,

Please go to https://account.microsoft.com/services page from your account.

May I see if you see an active subscription status there for the other account, there?

I’m eager to hear back and work together to find a solution.