Subject: Help recovering old Microsoft certification (2012)

Question

Hello,

My name is Yolande Phosa from South Africa.

I completed a Microsoft Systems Development certification around 2012 through a college/test centre. The email used at the time was created by the college and I no longer have access to it.

I am unable to locate or download my certificates and cannot remember the profile email used.

Please assist me to recover my Microsoft certification profile and provide my certificates in PDF format.

Full name: Yolande Phosa Country: South Africa Year written: Around 2012 Certification: Microsoft Systems Development

I can provide my ID or any verification required.

Thank you

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support

Answer 2

Hello,

Thank you for the response.

I am unable to contact Microsoft Credentials Support because I no longer have access to the email used when I wrote the exam in 2012. The certification profile was created by the college/test centre at that time.

I need assistance from the backend team to locate my certification using my personal details instead.

Full name: Yolande Phosa Country: South Africa Certification: Microsoft Systems Development Year written: Around 2012

I am available to provide my ID number or a copy of my ID for verification.

Please escalate this request to the certification support/back-end team to help recover my certification profile and provide my certificates in PDF format.

Thank you

Answer 3

To recover your Microsoft certification profile and obtain your certificates, you will need to contact Microsoft Credentials Support directly. Since you no longer have access to the email used for your certification, providing your full name and any identification for verification will be essential in the recovery process. You can reach out to support for assistance with your situation.

For more detailed guidance on how to proceed, you can visit the Microsoft support page for credentials issues.

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References:

• Microsoft old MCP ID recovery - Microsoft Q&A
• Missing Exams or Certifications