security in emails

Question

I have suspicious use on my account again. My mail is going straight to deleted. What can i do?

Answer 1

Hello, I'm Quinn and here to help!

If your emails are going straight to Deleted Items in Outlook on the web / Outlook.com, your account may have a rule or may be compromised. Please do the following:

1. Go to the Microsoft Security page: https://account.microsoft.com/security
   • Select Review activity and check for any unknown sign-ins
   • Change your password
   • Enable Two-step verification
2. In Outlook Web, go to Settings > Mail > Rules and delete any rule that moves or deletes messages.
3. Check Mail > Forwarding and make sure no unknown forwarding address is set.
4. Review Mail > Junk Email and remove any legitimate addresses from the blocked list.

Answer 2

If your emails are being deleted without your consent, it's possible that your account has been compromised or there are rules set up by an unauthorized user. Here are some steps you can take to address the issue:

1. Check for Suspicious Rules: Sign in to your Outlook account and check the settings for any rules that may be automatically deleting your emails. Go to Settings → Mail → Rules and look for any unfamiliar rules that could be causing this behavior.
2. Review Forwarding Settings: Check if there are any forwarding settings that might be redirecting your emails to another address. This can also be found in the settings under Mail → Forwarding.
3. Secure Your Account: Change your password immediately to something strong and unique. Ensure that you enable two-factor authentication (2FA) to add an extra layer of security.
4. Sign Out of All Sessions: Use the option to sign out of all devices to ensure that any unauthorized access is terminated. This can help prevent further suspicious activity.
5. Run Security Scans: Make sure to run antivirus and anti-malware scans on your devices to check for any malicious software that may have compromised your account.
6. Contact Microsoft Support: If the issue persists, consider reaching out to Microsoft Support for assistance. They can help you investigate further and provide additional recovery options.

By taking these steps, you should be able to regain control of your account and prevent further unauthorized actions.

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References:

• Respond to a compromised cloud email account
• Troubleshoot sign-in issues and account access problems
• Hacker set up continuous draft ransomware email