Refund failed

Question

I cancelled my subscription Office 365 in the time-window and was eligible for a refund. Under "order history" it says "refund failed". What do I do now?

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

If your refund status shows "refund failed," it is advisable to contact Microsoft support for assistance. They can provide specific details regarding why the refund failed and guide you on the next steps to resolve the issue. You can reach out to them through the Microsoft support page and follow the prompts to get help with billing and account issues.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Refund policies for Microsoft Marketplace