I have a problem when I tried to pay my billings

Question

I have a problem when I tried to pay my billings Capture d'écran 2026-02-16 163753.png

Answer 1

Hello Nizzr ROMDHANE, It sounds like you're having some trouble with processing your Azure billing payment. Here’s a rundown of steps you can take to resolve billing issues:

1. Check the Invoice Status: Sometimes, payment status updates can take time. It might take up to 48 hours for your payment to reflect in the Azure portal. Go to Cost Management + Billing > Invoices to check the status.
2. Verify Payment Method: Ensure your payment method is correctly configured:
   • Go to Cost Management + Billing > Payment methods.
   • Ensure that your card has sufficient funds and that international transactions are enabled by your bank.
3. Contact Support: If the issue persists after 48 hours, consider reaching out to Azure Support for assistance. You can create a support request directly from your portal. Here are the steps you can follow to create support requests:
   • Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
   • Click on Create a Support Request.
   • On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
   • Do not click on any suggested articles instead click on the Create support request on top of the panel.
   • Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
   • Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.
   • Fill all the required information and provide a clear description of your issue and click Next.
   • Review and create as submit the support request.
   • You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Answer 2

@Nizzr ROMDHANE I hope you are doing well,

Welcome to Microsoft Q&A

I recommend you create a billing support request so that you can discuss with engineer and check the issue with the billings. Billing support is free.

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop.

Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

😊 If my answer helped you resolve your issue, please consider marking it as the correct answer. This helps others in the community find solutions more easily. Thanks!