Indentation Spacing is not syncing across Windows laptop and iPad

Question

The indentation spacing for when I use bullet points is not syncing across my windows laptop and my iPad. On my iPad, the bullet point spacing is much wider than the spacing on my laptop, so when I am writing down my notes, my handwritten notes get scattered all over the place. I’ve tried everything to fix this, including uninstalling and reinstalling the app, opening a new notebook, and much more. Based on the online OneNote website, my iPad seems to be the issue. How can I fix this?

Answer 1

Hi @Nicole,
Thank you for reaching out to the Microsoft Q&A Forum.

What you’re describing aligns with a cross‑platform layout inconsistency that has been reported by multiple users. Specifically, bulleted and numbered list indentation appears wider on iPad (iOS) than on Windows, while OneNote for the web displays the same layout as the Windows desktop app, which is generally considered the correct formatting.

At this time, several users have encountered the same behavior. You can find similar reports in community posts such as the following: Text spacing/indentation does not match on my ipad and macbook onenote - Microsoft Q&A

Given the nature of the problem, the most effective next step is reaching out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center.

Microsoft also provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

Additionally, I recommend that you create an additional post in the Apple Community so they can assist you in more detail, as this appears to be related to the iOS devices.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

I hope this provides enough clarity and helps you stay inform with your current situation.

In the meantime, if you see my replies bring helpful information, please kindly accept it as an answer and vote it up by your original account, which raised this question. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.    

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