Hp desktop computer

Question

I moved my computer and now my password dosen't work

Moved from System Center Virtual Machine Manager

Answer 1

Hi Monroe Kuhns,
Welcome to Microsoft Q&A forum. I'm happy to help.

Please give me more information about your issue so I can better understand.

• How do you move your computer?
• Does the reset password option exist? Did you try it?
• Did you try entering your system with Safe Mode?

Thank you for your time.

Answer 2

If your password is not working after moving your computer, it could be due to several reasons, such as changes in hardware or settings that affect the login process. Here are some steps you can take to troubleshoot the issue:

1. Check for Keyboard Issues: Ensure that your keyboard is functioning correctly and that the Caps Lock key is not on, as passwords are case-sensitive.
2. Use Recovery Options: If you are using a Microsoft account, you can try resetting your password online. If it’s a local account, you may need to use a password reset disk if you created one.
3. Access Safe Mode: Try booting into Safe Mode to see if you can log in with your password there. This can sometimes bypass issues caused by third-party software.
4. Check for User Account Changes: If you have multiple user accounts, ensure you are trying to log in with the correct account.
5. Reset Your PC: If all else fails and you cannot access your account, you may need to consider resetting your PC, which can be done through recovery options.

If these steps do not resolve the issue, you may need to consult further support resources or consider professional assistance.

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References:

• Unable to change password in my Outlook - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A