I have an other account

Question

I have another Microsoft account but I cannot retrieve it because my phone number on the account is not longer working.

Answer 1

Hey there! Nice to meet you!

Since you do not have access to the verification method (your recovery phone number), I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Lastly, Microsoft Support will not be able to assist with manual recovery or escalation as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

If you cannot retrieve your Microsoft account because the phone number associated with it is no longer working, you can try the following steps:

1. Use the Microsoft Account Recovery Form: Go to the official recovery page at https://account.live.com/acsr. Select "I forgot my password" and follow the prompts. You will need to provide as much information as possible to verify your identity.
2. Alternative Recovery Options: If you have other recovery options set up, such as an alternate email address, you can use those to receive a verification code.
3. Contact Microsoft Support: If you are unable to recover your account using the above methods, you may need to contact Microsoft Support for further assistance. You can do this by visiting the support page and selecting the appropriate options for account recovery.
4. Provide Detailed Information: When contacting support, be prepared to provide details about your account, such as the email address associated with it, any previous passwords you remember, and any other relevant information that can help verify your identity.

These steps should help you regain access to your Microsoft account even if the phone number is no longer valid.

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References:

• Can't sign in to my email - Microsoft Q&A
• MFA admin account no longer works - Microsoft Q&A